WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

Spectrum is closing its call center in Appleton, according to a Charter Communications notice on March 18 to the Wisconsin Department of Workforce Development. The notice to DWD said Spectrum, the ...

You can’t avoid stressful situations in the workplace. The following story involves an employee who faced a demanding customer on the phone. He tried to remain calm and professional, but he eventually ...

FCC Chairman Brendan Carr said the commission plans to vote this month on several proposals, including whether offshore call center workers for telecom companies should be required to be “proficient ...

The Federal Communications Commission announced last week that it wants to crack down on call centers. No one likes dealing with customer service over the phone, but don’t be surprised if this ...

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A Discover Financial Services Inc. call center collective asked a district court to give them preliminary approval of a proposed $15 million settlement ending their Fair Labor Standards Act lawsuit.

When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they knew she was hardly alone. A year-long, expanding investigation — the ...

The Philippine BPO industry has entered a new era of Intelligent Outsourcing. The traditional cost-focused call center model has evolved into a high-value hybrid ecosystem where Agentic AI resolves 75 ...

Georgian prosecutors say the former head of the State Security Service took bribes to shield scam call centers that targeted victims worldwide, as authorities move against a once-powerful figure in a ...

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...