WASHINGTON, DC – The Federal Communications Commission has launched a sweeping proposal to push call center jobs back to the United States, tighten customer service standards, and crack down on ...

Some fraudsters don’t know when to stop. This call center employee has had enough of scammers trying to buy expensive items using other people’s cards, so he created a clever script to immediately get ...

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution. Krisp today announced customer-side Accent Conversion, a real-time, ...

A research paper revealed that an AI agent unexpectedly mined cryptocurrency during a training program. The research team said the behavior emerged without prompt injection, jailbreak, or explicit ...

If the Vikings want to sign a starting center in free agency, it's going to cost them. They need to find a replacement for Ryan Kelly, who announced his retirement on Friday, but the price point on a ...

The FCC is considering new rules on the use of foreign call centers by U.S. telecom companies. Potential requirements include American Standard English proficiency for foreign customer service workers ...

WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' ‌use of foreign call centers and requiring foreign-based ...

Abstract: In conventional educational environments, it is labor-intensive, subjective, and susceptible to human error to hand-mark descriptive answers. This article ...

Real Time AI Guidance, Automated Summaries, and In-Workflow Actions Inside 8x8 Agent Workspace Reduce Ramp Agent Time and After-Call Work Embedded directly in the 8x8 Agent Workspace, 8x8 Smart Assist ...

AurionX Launches the First AI-Managed Call Center—Always-On Voice Agents at $0.12/Minute, Backed by 50+ Years of Operator Expertise New managed service answers inbound calls, qualifies leads, and ...