Stuck at the same production level? Use this 90-day real estate agent development plan to reset your pipeline, improve ...

Stephanie Villarreal told PBS NewsHour on Wednesday that since entering detention, her husband has developed “some medical ...

Isaiah N. Granet, Co-Founder and CEO of Bland, is a startup founder and engineer whose background blends technical execution with early entrepreneurial experience and long-standing social impact work.

Some fraudsters don’t know when to stop. This call center employee has had enough of scammers trying to buy expensive items using other people’s cards, so he created a clever script to immediately get ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

The Detroit Red Wings goalie Cam Talbot injury isn’t as alarming as it is annoying. “I don’t know if he tweaked something yesterday, but he would be day to day,” Detroit coach Todd Mclellan said. “We ...

As contact center AI surges toward a $13.5 billion market, Cresta's new Knowledge Agent aims to solve one of the industry's oldest problems. Cresta's new Knowledge Agent aims to solve a persistent ...

A senior Iranian police commander recently told an agent of Israel’s renowned Mossad intelligence service “I swear on the Koran I’m not your enemy” and begged the Jewish state to “please come help us” ...

Krisp today announced customer-side Accent Conversion, a real-time, inbound Accent AI capability designed to improve agents’ comprehension during live customer calls. The launch addresses a persistent ...

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution. Krisp today announced customer-side Accent Conversion, a real-time, ...

The Federal Communications Commission announced last week that it wants to crack down on call centers. No one likes dealing with customer service over the phone, but don’t be surprised if this ...

One of the top free agent centers is now officially off the free agent market for the Detroit Lions. According to multiple reports, Connor McGovern has reached a new, lucrative contract extension to ...