Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s customer service operations. The company is working to sell AI features that ...

Even if your company isn’t one of Salesforce’s myriad clients, this system is a little sample of the future, and yet another example of how AI is encroaching on diverse sectors of everyday work life.

Discusses How AI Can Transform HR Support and Enhance Employee Experience November 5, 2025 12:30 AM ESTCompany ...

A St. Cloud-area school bus provider has joined a statewide company this week. Hastings-based Minnesota Coaches acquired St. Cloud's Spanier Bus Service, the company announced Oct. 7, as Minnesota ...

A pharmacist advises a consumer on the purchase of Haleon’s Otrivin nasal mist. LONDON & SAN FRANCISCO, October 08, 2025--(BUSINESS WIRE)--Haleon plc (LSE/NYSE:HLN), a leading global consumer company ...

It’s ‘Dreamforce-eve’, but still time to slip out one early Agentforce announcement before the agentic jamboree kicks off on Tuesday, this one centered on IT service management with the promise of ...

The San Francisco-based firm has told ICE that it could use A.I. to help the agency nearly triple its staff. The company’s C.E.O., once a progressive tech titan, has embraced President Trump. By ...

PwC announced the launch of its Agentic AI-Powered contact center offering created in collaboration with Salesforce on Oct. 13. The solution aims to help enterprises deliver AI-powered customer ...

Haleon plc (LSE/NYSE:HLN), a leading global consumer company that specialises in everyday health and Salesforce (NYSE:CRM), the world’s #1 AI CRM, today announced that Haleon will leverage Salesforce ...

Salesforce expanded partnerships with OpenAI and Anthropic to integrate their frontier AI models into its Agentforce 360 platform, aiming to deliver enterprise-grade AI tools to a wider range of ...