FEATURE Salesforce CEO and chief “SaaSquatch” Mark Benioff boasted about the wins his company's ITSM product had last quarter ...

As AI-powered CX proliferates, organizations should use it to amplify what human agents are good at — developing emotional ...

As rogue AI agents cause security problems and product outages even at sophisticated companies such as Meta and Amazon, major ...

The “three strikes” bill now making its way through the Iowa Legislature would create a 20-year mandatory minimum prison sentence for “habitual offenders,” even those convicted of non-violent and ...

When Congress passed its budget-reconciliation bill last summer, it created a bunch of problems for North Carolina policymakers — thank goodness! No, really. Federal law now imposes work requirements ...

The critical question is what AI agents are authorized to do: how they trigger workflows, execute tasks and operate within ...

The City of Albany flag blows in the wind outside One Commerce Plaza in Albany in 2020. A new city task force has taken up an effort to update Albany’s flag, as some take issue with the current ...

Protocol project, hosted by the Linux Foundation, today announced major adoption milestones at its one-year mark, with more than 150 organizations supporting the standard, deep integration across ...

President Donald Trump on Monday signed an executive order forming a national task force to combat public fraud and placed Vice President JD Vance in charge of the effort. "If we found half the fraud ...

Has it ever happened to you that when visiting a website again, all there seem to be are the same articles? In addition, with the advent of AI tools, content creation is becoming faster and easier.