Call Center Magazine: What design issues are specific to call centers? Christine Barber: Call center operations are typically fast-paced, pressured and technology and information intensive. These ...

To the ceiling above their heads. Good call center architecture takes every activity in the facility into account, top to bottom. The design goal represents a challenge: to create a workspace in which ...

If you are planning to open a new call center, you may be relieved to know that the nascent economic rebound has not yet hit the real estate market. There are many vacant call centers, conventional ...