PHILADELPHIA (WPVI) -- If you're having trouble getting an appliance repaired, you're not alone. After receiving dozens of consumer complaints over the years, the Action News Troubleshooters took a ...

When John Bartolotta’s dishwasher breaks down, he asks Sears for help in fixing it. Then he decides to buy a new dishwasher instead. Can he get his prepaid repair fee refunded? Q: I recently contacted ...

RENO, Nev.--(BUSINESS WIRE)--Sears Hometown and Outlet Stores, Inc. (NASDAQ: SHOS) opened its newest Sears Outlet Repair and Distribution Center (ORDC) on Monday at 400 E. Parr Blvd. in Reno. Through ...

When a much-needed appliance breaks in your home, you may count on a warranty service to step in and make things right.But some frustrated customers say that's not what's happening with Sears Home ...

CHICAGO (WLS) -- A shortage of parts is causing delays to many home appliance repairs. However, the I-Team has uncovered another problem some people waiting for fixes are facing. What do you do if ...

The COVID-19 pandemic continues to impact repairs when it comes to broken appliances, as delays in getting parts and even new orders are causing big frustrations for homeowners. "I was at the point I ...

Lawyer Joseph Williams of Baltimore County, Md., is unhappy with Sears. It's an issue of punctuality. Williams sued the company when a repairman failed to show up to fix his dryer at the time Sears ...

ATLANTA — Sears customers reached out to Channel 2 consumer investigator Justin Gray after months of frustration trying to get appliances replaced under their Sears Home Warranties. Amanda Pirkle has ...

Sajma Sabo purchased a brand new refrigerator in August 2020. She said she started having trouble with the Kenmore unit, which she bought from American Freight for $1,439, at the end of December when ...