Last week, Microsoft announced some long-awaited, much-anticipated details about its new Microsoft Customer Relationship Management application. Microsoft Customer Relationship Management is built on ...

Despite significant product advances in Customer Relationship Management (CRM) solutions, salespeople face many of the same engagement challenges they’ve had in the past. It’s still difficult to find ...

Let me start off by offering grudging congratulations to Microsoft, which took the wraps off CRM Online today, for finally acknowledging that it has to totally re-architect its software to be able to ...

The product components of the strategy include the hosted service; Siebel 7.7, Siebel Analytics 7.7, and Universal Application Network (UAN). The company also announced today that UAN now supports ...