Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry consumers looking for refunds.

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

A new estimate puts the cost of dealing with robocalls, hidden fees and customer service chatbots that can’t solve most ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

The chatbot market is projected to drive a 23% market growth in the next five years, enhancing customer engagement and offering multilingual support. Automated chat services provide fast, ...

In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer service: chatbots would dramatically cut labor costs and transform how consumers ...

South Carolina lawmakers say guardrails are needed when children interact with AI-powered chatbots.

Many enterprises that offer flexible genAI-powered customer service chat functions are seeing other businesses using them as ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks with Glenn Nethercutt, CTO at Genesys, about the rise of AI-powered ...

As more kids interact with AI chatbots daily, South Carolina lawmakers want to set boundaries on how that technology can be ...

While progressing into 2024, WhatsApp maintains its impressive expansion as the top messaging platform globally. Having close to three billion monthly active users, it has evolved from a basic ...